Students practise language associated with basic hotel and tourism promotional strategy
Level: Upper intermediate
This activity is appropriate for any staff who would to like to review lexis for strategizing hotel and tourism services.
The reading lists ways a hotel manager makes sure the guests are happy.
The first lesson plan in this series by Keith Harding gives students practice giving information and making recommendations.
By Jamie Keddie
This lesson aims to equip students with the language they will need when transferring the skill of handling guest complaints effectively from their own language to English.
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