Frequently Asked Questions

What is onestopenglish?

Onestopenglish is the number one teaching resource site for English Language teachers. A subscription to onestopenglish will provide you with access to:

• our entire database of thousands of resources

• weekly news lessons from the Guardian

• regular content updates, with new and updated resources published every month

• lessons with audio and video

• songs, games, videos and flashcards for children and teenagers

Who writes the onestopenglish materials?

Most of the materials are written by experienced ELT authors who are or were ELT educators. You’ll find lesson plans from Macmillan authors, such as Carol Read, and experts in the field, such as Russell Stannard, Adrian Tennet, and Jo Budden. There are a number of regular contributors to the site who write materials for current events and topics, including Tim Bowen, Colm Boyd, and Karen Richardson. Some lessons come to us from teachers around the world who enter our Lesson Share competition - each winning entry has been professionally edited by us. When you see a lesson plan titled Lesson Share, you know a teacher has contributed original work.

I would like to submit material to your site. How can I get my work published?

Enter our Lesson Share competition and you could be a onestopenglish author of the future! 

I would like to buy books from Macmillan Education. How can I do this?

Onestopenglish does not sell books directly. To search for any Macmillan Education title and for the details of your local distributors and representatives, please visit www.macmillanenglish.com. You will also find links to Macmillan products and services around the onestopenglish site, which will take you directly to more information on that particular product or service.

I would like to print out materials to use with my class. Can you grant me permission to do this?

Yes, you can print out materials to use directly with your class. Your students are allowed to take these materials home and keep them for their private use. However, you cannot redistribute anything as part of a library, archive, intranet or similar service. Nor may you modify, reproduce, sell, lend, hire out or in any way commercially exploit any of the content. For further information, please read our terms and conditions. 

I would like to put some of your materials on my own site. Can I do this?

Onestopenglish resources are for personal use or for pedagogical purposes with a class only. You do not have permission to load any onestopenglish resource to another website in any form, including but not restricted to worksheets, lesson plans or teaching tips. If you would like to link to www.onestopenglish.com from another site, please contact us. We are usually very happy to give permission and may be able to supply you with a graphic image.

Will I be put on a lot of mailing lists if I register or subscribe?

When you register with onestopenglish, you are given the option of receiving both onestopenglish and marketing communications from us via email. This is entirely optional and we will not pass your information to other sources unless you have given us permission to do so on your mailing preferences. You will not be automatically subscribed to our mailing lists once you’ve registered and will have to manually opt in to receive communication from us.

If you would like to subscribe to any of our mailing lists simply log into your account. Go to your profile and click on ‘View/edit account details’. Scroll to the bottom of the page and you can amend your mailing preferences. Once you’ve made your changes click ‘Save changes’. Should you wish to unsubscribe from all services and be removed from our database, please contact us.

Is my data secure?

We never sell customer data on to third parties, nor do we hold any personal banking information. All data is held securely by our merchant banking service supplier, Fidelity National Information Services, Inc. Please refer to our Privacy Policy if you have any further questions about how we handle your data.

What are the onestopenglish News Lessons and how often are they published?

The News Lessons are based on current news and are available at 3 levels (Elementary, Pre-Intermediate and Advanced) and feature lesson materials based on Guardian articles. Each News Lesson includes a Worksheet for students and teacher’s notes.

From the 1st February 2022 the News Lessons will be published every Thursday except the first Thursday of the month.

*Please note that the News Lessons are available for 12 months from the date they are published. They are removed from the website after this period and will not be available for download.

 

How can I purchase a subscription to onestopenglish and what payment methods are available?

Go to the Subscribe page to purchase a onestopenglish subscription on the website.

Individual subscriptions

A 12-month individual subscription costs £21 incl VAT (GBP). Subscriptions can also be bought in Euros (€21 excl VAT) and US Dollars ($28 incl VAT).

A 1-month rolling individual subscription costs £1.99 per month. Subscriptions can also be bought in Euros €1.99+tax and US Dollars $2.50 incl VAT.

Institutional subscriptions

The 12-month institutional subscriptions are based on total price per band of users. The following bands are available:

UK

• 2-5 users (£105 incl VAT)
• 6-10 users (£210 incl VAT)
• 11-20 users (£420 incl VAT)

 

Europe

• 2-5 users (€105 excl VAT)
• 6-10 users (€210 excl VAT)
• 11-20 users (€420 excl VAT)

RoW

• 2-5 users ($140 excl VAT)
• 6-10 users ($280 excl VAT)
• 11-20 users ($560 excl VAT)

 

You can order and pay for your individual or institutional subscription directly on the onestopenglish website using a credit or debit card. We accept Visa, Mastercard and American Express.

Alternatively, you can select the invoice option if you purchase an institutional subscription. We will then raise an invoice with the details you provide and this will be sent directly to your registered email address. Our bank details and available payment methods ( bank transfer) will be included on the invoice.

 What are automatic renewals for onestopenglish and how can I opt out?

When you first subscribe, you will be automatically opted in to our automatic renewal system. This means that your subscription will automatically renew after each 12-month or 1-month period depending on your subscription type.

You will receive an email 21 days before your subscription is due to expire to remind you that the automatic will take place shortly. You will receive another email confirming the same 7 days before your subscription is due to expire to, as well as an email on the day your subscription is due to expire.

You will then receive an email to confirm that your subscription has been renewed and payment has been taken from your account.

You can opt out of the automatic renewal of your subscription by following the steps below:

1. Log into your account.

2. Go to View/edit account details.

3. Click My subscriptions.

4. Click Cancel subscription.

5. Click Yes I’m sure to continue the cancellation of your subscription.

Once you have cancelled your subscription you can continue to access your current subscription until the current subscription period ends.

Please note that you can cancel your subscription up to the expiry date.

Contact our Customer Experience and Support team if you require assistance.

How do I manually renew my onestopenglish subscription?

If you have opted out of automatic renewals and wish to subscribe manually, go to the onestopenglish website and click ‘Subscribe Now’ at the top of the site.

Select your subscription type and click ‘Proceed to checkout’.

You will then be asked to sign in as an existing user. Enter your registered email address and password.

Click continue and follow the onscreen instructions to complete your purchase.

How can I get my onestopenglish receipt?

If you purchase your individual or institutional subscription directly on the onestopenglish website, your receipt will be emailed to your registered email address once the payment is complete.

To download a copy of your receipt go to ‘My Account’ and then ‘My Subscriptions’. From here you can download a copy of the receipt for your individual subscription. Please note that this doesn’t apply to institutional subscriptions.

If you choose to receive an invoice for your institutional subscription, it will be sent to your registered email address once you’ve placed your order.