Professional Communication Skills: Handling Q & As

Please note:

• The answers in Interactive Worksheets need to be exact regarding spelling, punctuation and form. The worksheet will mark any answer as incorrect if it is not precisely the same as the answer key. 
• The worksheets must be downloaded to your computer to access the interactive “Check Answers” feature, as they will not work if used directly in your browser.
• Interactivity in PDFs is achieved through a small file inserted in the PDF. Since it’s not a standard file extension, some antivirus programs may flag it as a potential threat. Files are safe to use, and you can mark them as such in your antivirus program so this issue doesn’t present itself in the future.