Self-service Portal FAQs

What is Self Service for institutions? 

The Self Service website is the access area for you to manage your onestopenglish institutional subscriptions. 

From the self service area, you can:

• Invite new teachers to join the staff room

• Manually add and remove teachers to the staff room

• View the allocated and active users 

• View your subscription details including the subscription band, end date and duration of the subscription

For more information, see the FAQs below and the attached user guide (available under Downloads).

What should I do if I have forgotten my registered email address?

If you have forgotten your registered email address or it is no longer in use, please contact the Customer Service team.

How do I access the Self Service area? 

Each institutional account has their own unique URL to access Self Service.

If you are an existing institutional administrator and previously managed your account on the Admin Portal, you will have been contacted by our Customer Service team with details on how to access your self-service account.

If you are a new institutional subscriber, you will be contacted by our Customer Service team shortly with details on how to access your self-service account.

How do I manage my users? 

When you log into Self Service, you will see the Dashboard where you can view your subscription details. From here, click on ‘Manage Orders’ to manage the users who have access to your onestopenglish institutional subscription.

How can I manage my institutional account details? 

You are unable to edit your account details in Self Service. If you need to change any of your account details, please contact the Customer Service team.